Guarantee
🔒 RabGamesStudio Policies:
At RabGamesStudio, we are committed to providing high-quality experiences, transparency, and respect toward our players. Our policies are based on professional ethics, clarity, and compliance with the Federal Consumer Protection Law (LFPC) in Mexico:
  • Purchase Policy All paid games include a digital invoice or proof of purchase.
  • Free games are not subject to any legal warranty or refund.
  • Purchases must be made through official channels: GameJolt, itch.io, or authorized RabGamesStudio platforms.
  • Refund Policy Applies only to paid games under the R Guarantee.
  • Does not apply to user errors, unauthorized modifications, or pirated downloads.
  • Refund requests must be made within 30 calendar days of purchase.
  • Privacy Policy We do not collect sensitive personal data.
  • If cloud variables are used (such as save codes or user IDs), they are encrypted or anonymized.
  • We do not share data with third parties.
  • Technical Support Policy Support is only available for paid games.
  • Response times may vary between 24 to 72 business hours.
  • Support is available through email, social media, or official platforms.
  • Update Policy Paid games receive patches or updates in case of major bugs.
Free games may or may not receive support depending on the project.
✅ RabGamesStudio (R Guarantee)
The R Guarantee is exclusive protection for games purchased with money, backed by Mexico’s Federal Consumer Protection Law (LFPC).
What does it cover?
  • Major technical issues (that prevent game use).
  • Broken or corrupted content.
  • Failure to meet advertised features/specifications.
What do you get?
  • A patch or update to fix the issue.
  • A digital replacement of the damaged product.
  • Full refund + a minimum 20% bonus, if applicable.
  • Conditions to apply the guarantee:
  • The game must be purchased through official channels.
  • You must provide a receipt or digital invoice.
  • The content must not be altered, modified, or pirated.
Duration:
  • Valid for 30 calendar days from the date of purchase.
How to request your guarantee?
  • Describe the issue and, if possible, include evidence (screenshots or details).
  • Depending on the case, we’ll offer a patch, replacement, or refund.
Made with