Guarantee
🔒 RabbitGamesDev Policies
At RabbitGamesDev, we are committed to providing high-quality experiences, transparency, and respect toward our players. Our policies are based on professional ethics, clarity, and compliance with the Federal Consumer Protection Law (LFPC) in Mexico.
  1. Purchase Policy All paid games include a digital invoice or proof of purchase.
Free games are not subject to any legal warranty or refund.
Purchases must be made through official channels: GameJolt, itch.io, or authorized RabbitGamesDev platforms.
  1. Refund Policy Applies only to paid games under the R Guarantee.
Does not apply to user errors, unauthorized modifications, or pirated downloads.
Refund requests must be made within 30 calendar days of purchase.
  1. Privacy Policy We do not collect sensitive personal data.
If cloud variables are used (such as save codes or user IDs), they are encrypted or anonymized.
We do not share data with third parties.
  1. Technical Support Policy Support is only available for paid games.
Response times may vary between 24 to 72 business hours.
Support is available through email, social media, or official platforms.
  1. Update Policy Paid games receive patches or updates in case of major bugs.
Free games may or may not receive support depending on the project.
✅ RabbitGamesDev (R Guarantee)
The R Guarantee is exclusive protection for games purchased with money, backed by Mexico’s Federal Consumer Protection Law (LFPC).
What does it cover?
Major technical issues (that prevent game use).
Broken or corrupted content.
Failure to meet advertised features/specifications.
What do you get?
A patch or update to fix the issue.
A digital replacement of the damaged product.
Full refund + a minimum 20% bonus, if applicable.
Conditions to apply the guarantee:
The game must be purchased through official channels.
You must provide a receipt or digital invoice.
The content must not be altered, modified, or pirated.
Duration:
Valid for 60 calendar days from the date of purchase.
How to request your guarantee?
Contact RabbitGamesDev official support.
Describe the issue and, if possible, include evidence (screenshots or details).
Depending on the case, we’ll offer a patch, replacement, or refund.
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